In this course, you will learn:
We cover not only essential cleaning techniques, but also the fundamentals of service and hospitality standards.
The program is based on international best practices used by leading hotels and adapted to the real conditions of small and mid-sized accommodation providers.
( 1 ) Fundamentals of Housekeeping Management
Build a strong foundation in organizing and managing the housekeeping department — including its role within the hotel, key responsibilities, and core operational principles.
( 2 ) Professional Cleaning Standards
Learn proven techniques, step-by-step procedures, and best practices for cleaning guest rooms and public areas, adapted to different types of properties.
( 3 ) Quality Control & Staff Training
Develop effective systems for training and quality control, learn how to onboard and manage staff efficiently, and maintain consistent service standards — including when working with external cleaning providers.
( 1 ) Fundamentals of Housekeeping Management
Build a strong foundation in organizing and managing the housekeeping department — including its role within the hotel, key responsibilities, and core operational principles.
( 2 ) Professional Cleaning Standards
Learn proven techniques, step-by-step procedures, and best practices for cleaning guest rooms and public areas, adapted to different types of properties.
( 3 ) Quality Control & Staff Training
Develop effective systems for training and quality control, learn how to onboard and manage staff efficiently, and maintain consistent service standards — including when working with external cleaning providers.
Who is the course for?
Professional
Standards for Every Property Type
Standards for Every Property Type
International housekeeping standards adapted to the unique needs, scale, and operations of each property type.
- Hotels (1★–5★) &
Boutique hotels - Hostels &
Guesthouses - Resorts &
Tourist Villages - Camping &
Glamping - Rural Tourism
- Short-Term
Rentals - Pousadas
- Airbnb
Professional
Standards for Every Property Type
Standards for Every Property Type
International housekeeping standards adapted to the unique needs, scale, and operations of each property type.
- Hotels
- Hostels
- Resorts
- Camping
- Rural Tourism
- Short-Term
Rentals - Pousadas
- Airbnb
Who will you learn with?
Tatiana Kibireva
Stafeca co-founder
Tatiana began her career as a room attendant in the United States in the early 1990s and progressed to Managing Director of Rooms Division Services across several international hotel groups, including Marriott, Hilton, Kempinski, IHG, and Wyndham.
- Managed hotel service operations in properties ranging from 122 to 1,700 rooms, including pre-opening and full operational setup
- Oversaw 24/7 laundry operations serving three hotels simultaneously
- Invited as a crisis manager for properties including Renaissance Monarch Cosmos and Balchug Kempinski
- Member of the Marriott Task Force, contributing to hotel launches in Ireland and Portugal
- Certified through 13 Marriott Corporate University programs
- Developed 50+ SOPs and over 15 training programs for Rooms Division
- Trained 5,000+ hospitality professionals (average training score: 9.83/10)
- Recipient of the prestigious “Spirit to Serve” award by Marriott International for contributions to hospitality
Real experience, not theory
Based on years of experience in leading international hotel groups.
What Will you Learn?
Master the knowledge and management approaches used in international hotels.
- A Complete Guide to Professional HousekeepingLearn how to prepare for cleaning, follow step-by-step room cleaning workflows, and apply key techniques such as stain removal, surface cleaning, and other essential processes.
- Service Excellence in HousekeepingLearn how to serve different guest segments, including cultural preferences. Discover practical tips for guest retention and delivering personalized service.
- Cleaning TechnologiesUnderstand cleaning approaches for aparthotels, short-term rentals, villas, cottages, glamping sites, public areas, wellness facilities, and more.
- Housekeeping Products & EquipmentLearn how to select cleaning chemicals, equipment, and supplies, including linen care, housekeeping carts, amenities, and sanitation products.
- Quality Control SystemsImplement checklists, standards, and control tools. Learn how to build internal quality control systems and ensure consistent performance.
- Staff Training & OnboardingAccess structured training programs for new employees and practical, easy-to-follow materials for line staff development.
Program
The course is fully aligned with the requirements of accommodation classification standards, including operational standards, equipment, service delivery, and staff requirements.
- About Tatiana Kibireva: A Hotelier’s Journey
- How to Use These Lessons to Grow Your Career
- Housekeeping & Service Trends Shaping the Next Few Years
- The role Housekeeping in the Hotel Structure
- Roles & Responsibilities
- Team Structure & Organization
- Room Attendant Role & Daily Operations (shift organization, time management, and daily task flow — including room cleaning schedules, service sequence, use of equipment, and end-of-shift procedures)
- Guest Room Etiquette & Standards
- Standard Operating Procedures (SOPs) — develop and implement SOPs to ensure consistency, efficiency, and high service quality across all operations.
Lesson 1. Exceeding Guest Expectations
Lesson 2. Additional service in housekeeping department / Extra service standards
Lesson 3. guests complaining
Lesson 4. LEARN technique
Lesson 5. Daily 15 min trainings
Lesson 6. Special service for different types of guests //// особенности уборки и безопасности и сервиса
Lesson 2. Additional service in housekeeping department / Extra service standards
Lesson 3. guests complaining
Lesson 4. LEARN technique
Lesson 5. Daily 15 min trainings
Lesson 6. Special service for different types of guests //// особенности уборки и безопасности и сервиса
- Guests with pets
- Guests with children
- Guests with disabilities
- Resort guests
- Honeymooners
- Incognito guests
- VIP guests (celebrities, official delegations)
- Athlete guests
- Performer / artist guests
- Family rooms and family accommodation formats
- Wellbeing guests
- Premium wellbeing / retreat guests
- Sleep tourism
- digital nomads
Lesson 1. Cleaning safety protocols
Lesson 2. Chemical handling safety
Lesson 3. Equipment and electrical safety
Lesson 4. Ergonomics and injury prevention
Lesson 5. Fire and anti-terrorism safety
Lesson 6. Hygiene and sanitation standards
Lesson 2. Chemical handling safety
Lesson 3. Equipment and electrical safety
Lesson 4. Ergonomics and injury prevention
Lesson 5. Fire and anti-terrorism safety
Lesson 6. Hygiene and sanitation standards
Equipment & Supply Standards
- Selection of cleaning chemicals for different types of cleaning
- Equipment and tools
- Housekeeping carts
- Linen and terry care
- Guest amenities
- Sanitary and hygiene products
- Storage and housekeeping areas
- Guest room cleaning (video examples: standard vs optimized approach)
- Bathroom cleaning
- Entrance area cleaning
- Types of cleaning
- Stain removal techniques
- Carpet cleaning
- Hard surface treatment and protection
- Surface cleaning methods
- Steam cleaning and vacuuming techniques
- Steps for cleaning a room after guest check-out
- Steps for servicing an occupied room
- Steps for deep cleaning
- Steps for cleaning apartments
- Special cleaning tasks
Equipment & Supply Standards
- Selection of cleaning chemicals for different types of cleaning
- Equipment and tools
- Housekeeping carts
- Linen and terry care
- Guest amenities
- Sanitary and hygiene products
- Storage and housekeeping areas
- Guest room cleaning (video examples: standard vs optimized approach)
- Bathroom cleaning
- Entrance area cleaning
- Types of cleaning
- Stain removal techniques
- Carpet cleaning
- Hard surface treatment and protection
- Surface cleaning methods
- Steam cleaning and vacuuming techniques
- Steps for cleaning a room after guest check-out
- Steps for servicing an occupied room
- Steps for deep cleaning
- Steps for cleaning apartments
- Special cleaning tasks
Cleaning Standards:
- Bedroom
- Bathroom
- Entrance area
- Post check-out cleaning
- Stay-over service
- Cleaning safety protocols
- Chemical handling safety
- Equipment and electrical safety
- Ergonomics and injury prevention
- Fire and anti-terrorism safety
- Hygiene and sanitation standards
- Cleaning safety protocols
- Chemical handling safety
- Equipment and electrical safety
- Ergonomics and injury prevention
- Fire and anti-terrorism safety
- Hygiene and sanitation standards
- Cleaning safety protocols
- Chemical handling safety
- Equipment and electrical safety
- Ergonomics and injury prevention
- Fire and anti-terrorism safety
- Hygiene and sanitation standards
How does the training proceed?
- Video Lessons• 7 modules • 80 in-depth video lessons
Bite-sized lessons under 30 minutes. No long lectures — just practical knowledge with real-world examples from actual hotel operations. - 30+ interactive worksheetsChecklists, templates, and documents you can print and use in your housekeeping department the same day, including 50 SOP's for Housekeeping department (500 euro value)
- Staff Training & TestsBuilt-in assessments for both room attendants and supervisors. Track progress, identify gaps, and ensure consistent quality.
- Management toolsOperational frameworks, scheduling templates, and quality control systems designed for housekeeping managers.
Short video lessons for staff training
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Upskill your team with industry-specific training.
Choose Your Plan
Starting May 25, 2026
Start
Learn at your own pace. Instant access.
690 EUR
Included in plan:
lessonshours
topics
• 7 modules • 80 in-depth video lessons
30+ interactive worksheets
много матеариала, но все разделено на короткие уроки и блоки для удобства в любое время от постоянной работы
- 6 months access to the program
- Portuguese training experience
- Certificate of Completion
Start Plus
For architects who need to bring in external data
890 EUR
Everything in Start including:
- 1 year access to the courses
- Additional Module → Staff Onboarding & Training
- SOP package for Housekeeping department (value 399)
100 + training materials
Business
For occasional hiring and one-off projects
1490 EUR
Included in package:
- Housekeeping Essentials (Start Plus package)
- Management courses
- SOP package (value 399)
- 1 year access to all courses
- Support level: assistance via email or chat with the teacher
Apply for the course
Please fill the form and we will contact you during 24 hours.