Refund Policy
Last updated: April 7, 2026

1. Scope of Services
Stafeca provides:

• Online training courses
• Digital educational materials and resources
• Subscription-based access to content or community features
• Online and, in the future, offline events and workshops

Some products provide immediate access, while others may start on a specified future date, as indicated at the time of purchase.
2. Right of Withdrawal (EU Law)
Under EU consumer protection law, customers generally have the right to withdraw from a purchase within 14 days without providing a reason.
However, in accordance with Article 16(m) of Directive 2011/83/EU:

• By purchasing and gaining access to digital content, you expressly agree that the service begins before the end of the withdrawal period and acknowledge that you lose your 14-day right of withdrawal once access has been granted.
• For digital content and online courses, the right of withdrawal does not apply once access has been granted, even if the 14-day withdrawal period has not expired.
• If access to the course or service is scheduled to begin at a later date, the right of withdrawal remains valid until access to the content is provided.

3. Refund Eligibility
Refunds may be considered only in the following cases:

• Access to the course or digital product has not yet been granted
• The product has not been accessed or used
• A technical issue prevents access and cannot be resolved
• A refund is required under applicable law

The burden of proof that the content has not been accessed may be required.
All refund requests are reviewed on a case-by-case basis.
4. Non-Refundable Cases
Refunds will not be provided if:

• Access to the course or content has been granted
• Any part of the content has been viewed, downloaded, or used
• Partial use of the content does not qualify for a refund
• You change your mind after purchase
• You fail to attend or complete the course
• You are dissatisfied with subjective aspects (e.g. format, style, expectations)

5. Subscriptions
If you purchase a subscription:

• You may cancel at any time before the next billing cycle
• No refunds will be issued for the current billing period
• Access will remain active until the end of the paid period

6. Events
For online or offline events:

• Registration may be required
• Event-specific cancellation and refund terms may apply
• We reserve the right to modify, reschedule, or cancel events if necessary

7. Exceptional Cases
We may, at our sole discretion, provide refunds in exceptional circumstances.
8. How to Request a Refund
To request a refund, contact:
📧 stafeca.co@gmail.com
Please include:

• Full name
• Purchase details (date and product)
• Reason for the request

We aim to respond within a reasonable timeframe.