In this course, you’ll learn about:
This course will help you build your own system for organizing and managing your Business Services using various elements—team, processes, and business needs.
1) This course explores a new approach to managing Housekeeping: rethinking processes, analyzing real-life situations in hotels, and systematically addressing changes in 2025-2026.
(2) Here, you will learn to manage Housekeeping in a new way—through "LEAN thinking," financial awareness, current requirements, and well-established collaboration with engineering.
(3) You will understand how to simultaneously maintain a high level of service, ensure the safety of guests and team members, and build a sustainable system that improves hotel results and competitiveness.
(2) Here, you will learn to manage Housekeeping in a new way—through "LEAN thinking," financial awareness, current requirements, and well-established collaboration with engineering.
(3) You will understand how to simultaneously maintain a high level of service, ensure the safety of guests and team members, and build a sustainable system that improves hotel results and competitiveness.
You will fit the course if
Be a step forward
Implement new techniques as LEAN clean
Mission: Sustainability
Ideas take shape through thinking and refinement.
Management tools
Core elements are crafted, tested, and strengthened.
What Will you Learn?
- Leadership & Management Approach✔ Understand business processes and strengthen your management skills
✔ Identify operational bottlenecks and improve efficiency
✔ Build strong communication within your team and implement effective control systems - Financial Control & Cost Management✔ Understand housekeeping economics and budgeting
✔ Control cleaning, materials, and outsourcing costs
✔ Make data-driven management decisions - Lean Operations in Housekeeping✔ Apply lean principles already used in leading hotels
✔ Improve quality and productivity without increasing costs
✔ Reduce operational waste and inefficiencies - Team Training & Development✔ Build structured onboarding, training, and evaluation systems
✔ Increase team motivation and autonomy
✔ Replace chaotic training with a clear development strategy - Compliance & Industry Standards✔ Navigate updated regulations and requirements
✔ Build internal control systems
✔ Reduce operational and regulatory risks - Housekeeping Audit & Optimization✔ Analyze operations and identify weak points
✔ Detect risks and growth opportunities
✔ Create a clear action plan for improvement
Who is it for?
Who will you learn with?
Tatiana Kibireva
Stafeca co-founder
Tatiana began her career as a room attendant in the United States in the early 1990s and progressed to Managing Director of Rooms Division Services across several international hotel groups, including Marriott, Hilton, Kempinski, IHG, and Wyndham.
- Managed hotel service operations in properties ranging from 122 to 1,700 rooms, including pre-opening and full operational setup
- Oversaw 24/7 laundry operations serving three hotels simultaneously
- Invited as a crisis manager for properties including Renaissance Monarch Cosmos and Balchug Kempinski
- Member of the Marriott Task Force, contributing to hotel launches in Ireland and Portugal
- Certified through 13 Marriott Corporate University programs
- Developed 50+ SOPs and over 15 training programs for Rooms Division
- Trained 5,000+ hospitality professionals (average training score: 9.83/10)
- Recipient of the prestigious “Spirit to Serve” award by Marriott International for contributions to hospitality
Real experience, not theory
Based on years of experience in leading international hotel groups.
Program
Lesson 1. Managerial Skills
Management and Management Position
Recruitment
New Employee Onboarding Program
Planning Task Scope and Priorities
Training and Incentive Systems
Communication with Staff
Lesson 2. Automation and Management in a Changing Environment
Automation of Work Processes in Housekeeping
The Role of a Manager in a Time of Change
Integrating AI into Management
Systems-Based Thinking in a Manager
Transition from Business Strategy to Team Strategy
Talent Management and Motivation in an Uncertain Environment
Culture of Interaction and Team Health Metrics
AI in Management: What to Implement and Where to Start
Lesson 3. Staff Training
Formats
Examples of Training
Staff Testing
Planning Meetings as a Management and Training Tool
Module Outcomes:
Understand the strategic role of the Manager of Housekeeping within the hotel system;
Develop a managerial position and confidently manage a team;
Be able to hire, onboard, and develop employees;
Plan workload and priorities without overloading the team;
Use modern approaches to staff motivation and training;
Introduce automation and AI tools into management processes;
Link business strategy to team strategy;
Manage your team in a context of change and uncertainty;
Evaluate the effectiveness of interactions and team health through metrics.
Management and Management Position
Recruitment
New Employee Onboarding Program
Planning Task Scope and Priorities
Training and Incentive Systems
Communication with Staff
Lesson 2. Automation and Management in a Changing Environment
Automation of Work Processes in Housekeeping
The Role of a Manager in a Time of Change
Integrating AI into Management
Systems-Based Thinking in a Manager
Transition from Business Strategy to Team Strategy
Talent Management and Motivation in an Uncertain Environment
Culture of Interaction and Team Health Metrics
AI in Management: What to Implement and Where to Start
Lesson 3. Staff Training
Formats
Examples of Training
Staff Testing
Planning Meetings as a Management and Training Tool
Module Outcomes:
Understand the strategic role of the Manager of Housekeeping within the hotel system;
Develop a managerial position and confidently manage a team;
Be able to hire, onboard, and develop employees;
Plan workload and priorities without overloading the team;
Use modern approaches to staff motivation and training;
Introduce automation and AI tools into management processes;
Link business strategy to team strategy;
Manage your team in a context of change and uncertainty;
Evaluate the effectiveness of interactions and team health through metrics.
Lesson 1. Lean Manufacturing in Hospitality
What is Lean Manufacturing in Cleaning
The Role of a Lean Approach in Housekeeping
Where Hotels Are Losing Resources Today
Lesson 2. Lean Manufacturing in Guest Room Cleaning
Five Principles of Lean Manufacturing in Cleaning
Types of Waste in the Room Cleaning Process
Lean Manufacturing Tools in Housekeeping
The Pros and Cons of Lean Philosophy in Hotels
Lesson 3. The 5S System in Housekeeping
The Logic and Principles of the 5S System
Organization of Work Areas and Carts
The Impact of 5S on the Speed, Quality, and Safety of Cleaning
Lesson 4. Standards and Stages of Guest Room Cleaning
Principles of Professional Cleaning
Preparation for Guest Room Cleaning
Step-by-Step Cleaning System
Cleaning Quality Monitoring and Evaluation
Lesson 5. Quality and Financial and Economic Efficiency
How Cleaning Quality Affects Guest Satisfaction
Cleaning as a Management Tool Costs
Increasing efficiency without sacrificing service
Lesson 6. Results and implementation
Results of implementing lean manufacturing in cleaning
Practical effects for the hotel
Key findings for the housekeeping manager
What is Lean Manufacturing in Cleaning
The Role of a Lean Approach in Housekeeping
Where Hotels Are Losing Resources Today
Lesson 2. Lean Manufacturing in Guest Room Cleaning
Five Principles of Lean Manufacturing in Cleaning
Types of Waste in the Room Cleaning Process
Lean Manufacturing Tools in Housekeeping
The Pros and Cons of Lean Philosophy in Hotels
Lesson 3. The 5S System in Housekeeping
The Logic and Principles of the 5S System
Organization of Work Areas and Carts
The Impact of 5S on the Speed, Quality, and Safety of Cleaning
Lesson 4. Standards and Stages of Guest Room Cleaning
Principles of Professional Cleaning
Preparation for Guest Room Cleaning
Step-by-Step Cleaning System
Cleaning Quality Monitoring and Evaluation
Lesson 5. Quality and Financial and Economic Efficiency
How Cleaning Quality Affects Guest Satisfaction
Cleaning as a Management Tool Costs
Increasing efficiency without sacrificing service
Lesson 6. Results and implementation
Results of implementing lean manufacturing in cleaning
Practical effects for the hotel
Key findings for the housekeeping manager
Online Lectures:
Accounting Policies and Budgeting for Housekeeping
Topic 1. Accounting Policies as the Foundation of Management
Why Does a Hotel Need an Accounting Policy System?
What is a Hotel Budget and How Is It Formed?
Topic 2. Housekeeping Budget
Payroll Fund
Payroll in Detail: Cleaning Standards, Work Schedules, Staffing Table
Running Expenses and Their Structure
Topic 3. Inventory and Expense Control
Frequency and Types of Inventory
Data Analysis and the Impact of Inventory on Expense Items
Topic 4. Cost Optimization
Ordering System
The Role of Control in Cost Reduction
Managerial Responsibility for Financial Results
Topic 5. Capital Expenditure Budget
Capital Expenditure Composition
Approaches to Optimizing Capital Expenditures
Module Outcomes:
Understand the role of accounting policies in managing Housekeeping;
You are able to form and control the department's budget;
Manage the payroll, work standards, and schedules;
Use inventory as a financial control tool;
Develop a system of ordering and cost control;
Optimize current and capital expenditures without sacrificing quality;
Make financially sound management decisions.
Accounting Policies and Budgeting for Housekeeping
Topic 1. Accounting Policies as the Foundation of Management
Why Does a Hotel Need an Accounting Policy System?
What is a Hotel Budget and How Is It Formed?
Topic 2. Housekeeping Budget
Payroll Fund
Payroll in Detail: Cleaning Standards, Work Schedules, Staffing Table
Running Expenses and Their Structure
Topic 3. Inventory and Expense Control
Frequency and Types of Inventory
Data Analysis and the Impact of Inventory on Expense Items
Topic 4. Cost Optimization
Ordering System
The Role of Control in Cost Reduction
Managerial Responsibility for Financial Results
Topic 5. Capital Expenditure Budget
Capital Expenditure Composition
Approaches to Optimizing Capital Expenditures
Module Outcomes:
Understand the role of accounting policies in managing Housekeeping;
You are able to form and control the department's budget;
Manage the payroll, work standards, and schedules;
Use inventory as a financial control tool;
Develop a system of ordering and cost control;
Optimize current and capital expenditures without sacrificing quality;
Make financially sound management decisions.
Sustainability in the Hospitality Industry - Service/Image
Online Lectures:
Understanding the Principles of Sustainability in Hospitality
What is Sustainability in the Hospitality Industry?
Key Sustainability Initiatives in Accommodation Facilities
ESG Standards: Structure and Requirements
ESG Metrics and Performance Indicators
Environmental Certification of Accommodation Facilities
Sustainability Implementation Practices in Hotels
Waste Separation and Recycling Infrastructure
Online Lectures:
Understanding the Principles of Sustainability in Hospitality
What is Sustainability in the Hospitality Industry?
Key Sustainability Initiatives in Accommodation Facilities
ESG Standards: Structure and Requirements
ESG Metrics and Performance Indicators
Environmental Certification of Accommodation Facilities
Sustainability Implementation Practices in Hotels
Waste Separation and Recycling Infrastructure
Topic 1. The Importance of the Three Ds: Disinfection, Pest Control, and Derat Control
Brief Overview of Statistics in the Service Industry
Key Aspects of Pest Control and Derat Control in Accommodation Facilities
Topic 2. Key Principles of Cleaning and Disinfection
The Requirement of Cleaning and Disinfection Steps
Personal Hygiene of Staff and Use of PPE
Preventing Cross-Contamination
Topic 3. Hygienic Cleaning as the Foundation of Guest Trust
Quality Issues during High Occupancy Periods
Frequent and Rare Contact Areas
Cleaning Maps by Zone
Full Cycle of Infection Prevention and Control
Comprehensive Hygienic Cleaning in Accommodation Facilities
Brief Overview of Statistics in the Service Industry
Key Aspects of Pest Control and Derat Control in Accommodation Facilities
Topic 2. Key Principles of Cleaning and Disinfection
The Requirement of Cleaning and Disinfection Steps
Personal Hygiene of Staff and Use of PPE
Preventing Cross-Contamination
Topic 3. Hygienic Cleaning as the Foundation of Guest Trust
Quality Issues during High Occupancy Periods
Frequent and Rare Contact Areas
Cleaning Maps by Zone
Full Cycle of Infection Prevention and Control
Comprehensive Hygienic Cleaning in Accommodation Facilities
How does the training proceed?
- Video LessonsBite-sized lessons under 30 minutes. No long lectures — just practical knowledge with real-world examples from actual hotel operations.
- Interactive WorksheetsChecklists, templates, and documents you can print and use in your housekeeping department the same day.
- Staff Training & TestsBuilt-in assessments for both room attendants and supervisors. Track progress, identify gaps, and ensure consistent quality.
- Management toolsOperational frameworks, scheduling templates, and quality control systems designed for housekeeping managers.
Choose Your Plan
Basic
For occasional hiring and one-off projects
490 EUR
250 + training materials
Included in all packages:
- 6 months access to the course
- Training management dashboard
- Smart text and email reminders
- Back-office integrations
- Portuguese training experience
- Compliance certificates
- Compliance reporting
- Admin and caregiver support
Learn at your own pace. Instant access.
Business Plus
For architects who need to bring in external data
1490 EUR
Housekeeping Essentials and Management courses + SOP package
Included in all packages:
- 1 year access to all courses
- 100+ training materials
- 113 pages SOP document
- Portuguese training experience
- Compliance certificates
- Support level: assistance via email or chat with the teacher
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